Despite having provided clear photos and proof of deposit and address, the casino claimed the submissions were unacceptable, which the player believed to be unfounded. However, as a compromise, the casino offered to refund the player's last deposit, which was an uncommon gesture in such situations. Despite being told his account was verified and attempting to withdraw multiple times, his winnings were ultimately voided after a video call that the casino claimed did not meet their standards. The player expressed gratitude for the support received and confirmed that all her withdrawals had been processed. The Complaints Team expressed appreciation for the player's cooperation and encouraged feedback on their services. Despite multiple submissions and explanations, the casino insisted on a selfie with the account visible, which the player could not provide due to device limitations.

• The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
• Whether someone wants to start small with bonuses or explore the extensive table games catalog, the platform caters to all tastes.
• They blocked my account as soon as I lost more than 1500€.
• Excellent site, everyone will find a game to his liking and most importantly, feel the ease of making deposits and withdrawals!
• Customer service is top, especially when you’re a member of the VIP programm.
• Despite being told his account was verified and attempting to withdraw multiple times, his winnings were ultimately voided after a video call that the casino claimed did not meet their standards.
• Based on these, we calculate an overall user feedback score, which can range from Terrible to Excellent.

Dear Jenkins,We truly appreciate you taking the time to share such an enthusiastic and positive review. We would like the opportunity to review your specific case thoroughly from our side to better understand and address these matters.However, without the necessary account information, we are unable to locate your details and assist you effectively. Be warned guys and dont spend your money Here , i am a real person and my experience here is real, dont trust them ! Nice online casino I like to play. It’s wonderful to hear that our support has been helpful and made your experience smoother.

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This jacktop.com is a scam site. Signed up deposited 30pound and now my account is blocked and can't get on avoid at all costs ...... The company does not respond ignore me when i gave my mail in chat They ignore me on emailI go to bilderlings to get the money they make disapear on the account they blocked my account Scammers, when you win a larger amount, they zero out your account balance, I don't recommend it, there are better casinos

They blocked my account as soon as I…

Despite the team's efforts to assist, the player did not respond to requests for additional documentation, resulting in the rejection of the complaint. The player from Ireland faced ongoing verification issues with Jacktop Casino, having submitted the required documents multiple times over the past month without resolution. The Complaints Team had facilitated communication between the player and the casino, requesting updated documentation and confirming the need for better quality submissions. The Complaints Team communicated that, despite efforts to advocate for the player, the casino's decision to void the winnings was upheld due to inconsistencies during the verification process. The requirement for photos with the casino account as the background posed an additional challenge for users without a computer. The player from Japan had completed the KYC verification process but faced ongoing issues as the casino repeatedly rejected his submitted photos, preventing him from withdrawing funds. The player from the Netherlands filed a serious complaint against Jacktop and Bm.bet for gross negligence in handling his account. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database. Browse all bonuses offered by JackTop Casino, including their no deposit bonus offers and first deposit welcome bonuses. Our database presently holds 4 bonuses from JackTop Casino, which are listed in the 'Bonuses' section of this review. This helps the brand attract different types of online bettors interested in diverse markets. For those who love variety, the platform’s wagering opportunities extend beyond slot machines and table games. Entering the code at the right stage of the deposit process unlocks extra perks for eager gamblers. Free spins add another layer of variety to classic and video slot titles, allowing new members to explore multiple games.

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Due to a high volume of inquiries, some responses may take longer than usual, but please rest assured that our team is doing everything possible to address each case efficiently.As soon as there are updates regarding your request, we will reach out to you directly. I have now been trying for two days to reach someone via live chat, but each time I received a message saying they cannot respond at the moment and that I should send an email. We sincerely apologize for the worry and frustration this has caused.Our team has already reviewed your case in detail and responded to you directly via email. Replied to 78% of negative reviews

• With a Jacktop Casino no deposit bonus, gamblers can test various slots and mechanics, discovering firsthand if the website suits their style.
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• This jacktop.com is a scam site.
• I have now done that three times.

Terms and Conditions of JackTop Casino evaluated

Jacktop Casino has an amazing variety of games, and the loyalty program rewards me generously. The user-friendly interface and rapid AUD withdrawals keep me coming back for more. Rewards can also come in the form of extra spins, deposit enhancements, or even luxury items for the highest ranks. Although terms and conditions apply, the experience can be a great starting point for more in-depth play. Jacktop have a lot of nice bonus slots to play. Some people mention low withdrawal limits. Follow the rules (principles) of responsible gaming. You should always make sure that you meet all regulatory requirements before playing in any selected casino.Copyright ©2026 A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality. They are the worst thrustable casino. Please be assured that any decision to restrict access to an account is never made lightly and is always guided strictly by our Terms and Conditions, which apply uniformly to all users. Dear William Jackson,Thank you for your thoughtful and enthusiastic feedback — it truly brightened our day. It means a lot coming from someone with your background as a former casino dealer, given your deep understanding of the industry standards. Dear M,We are truly sorry to read about your experience and understand how frustrating it must have felt.

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Casino Guru provides users with a platform to rate and review online casinos, and to share their feedback or experience. Since bigger casinos will often receive more complaints because of the larger number of players, we take into account both the casino's size and player feedback. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active. We also appreciate your kind words about our support team; their commitment to being responsive and solution-oriented is something we take great pride in.Your review not only encourages us but also guides others looking for a dependable and engaging gaming environment. Verification can help ensure real people are writing the reviews you read on Trustpilot. Find out how we combat fake reviews. Companies can ask for reviews via automatic invitations. Dear Jackpot Casino,Thank you once again for blessing me with your legendary copy-paste response — the exact same one you send to literally every single person on Trustpilot. Every now and then I get a response that it's with the finance department and coul... This response is unbelievable. I think they have financial problem so they can pay the withdrawals.So you must wait too long. You win an amount and suddenly it disappears from your account. I will update this review once I receiv... As explained previously, the amount in question was moved from your bonus balance to your main balance in accordance with our standard bonus rules. Dear Amber, Thank you for your review. Customer support is available 24/7 to assist with any queries jacktop or concerns. The casino is licensed and regulated by reputable authorities, ensuring fair and safe gameplay.